301 Smart Answers to Tough Business Etiquette Questions

Knowing workplace etiquette can get you a raise or promotion—and can keep you from getting fired!

As times change, so do norms of behavior in the office. 301 Smart Answers to Tough Business Etiquette Questions has the answers you need to survive daily life in the professional environment. Following the same popular Q&A format of her bestselling 301 Smart Answers to Tough Interview Questions, Oliver will tell you how to get the job and how to keep it by navigating all the intricacies of the modern workplace.

Where other etiquette guides evoke images of a stilted and stuffy Victorian tea party, Oliver’s witty answers to common questions are both engaging and accessible. She believes that etiquette is not a throwback to some bygone age, but has a direct and tangible impact on your career right here and now. Off come the white gloves as she tears away the corporate veil to reveal things they still don’t teach at Harvard Business School, such as:

• Making a good first impression (and how to fix a bad one!)
• How to behave in elevators, airplanes, and supply closets
• Surviving cabs, commutes, and coffee shops
• Why time is not necessarily money everywhere on the planet
• Pre-approved conversational topics from A to Z
• Dining rules and regulations for the twenty-first century
• What to do when you are suddenly unemployed
• Electronic communication
• And much more!

301 Smart Answers to Tough Business Etiquette Questions will ensure that you know how to conduct yourself in every conceivable professional interaction.

List Price: $ 12.95

Price: $ 7.70

The Playbook for Small Businesses

What would a playbook used to operate a small business that's grown over 1300 percent in nine years look like? That playbook is the manual Steve Henry used to run his business with the vision that every day is a championship game with victory on the line. Implement his sixteen creative, inspired lessons, and see immediate results. These 50-plus strategically engineered plays can produce a wildly successful business.

List Price: $ 11.95

Price: $ 9.99

Generation to Generation: Life Cycles of the Family Business

"Generation to Generation" presents one of the first comprehensive overviews of family business as a specific organizational form. Focusing on the inevitable maturing of families and their firms over time, the authors reveal the dynamics and challenges family businesses face as they move through their life cycles. The book asks questions, such as: what is the difference between an entrepreneurial start-up and a family business, and how does one become the other? How does the meaning of the business to the family change as adults and children age? How do families move through generational changes in leadership, from anticipation to transfer, and then separation and retirement? This book is divided into three sections that present a multidimensional model of a family business. The authors use the model to explore the various stages in the family business life span and extract generalizable lessons about how family businesses should be organized.

List Price: $ 40.00

Price: $ 20.49

Make Talent Your Business: How Exceptional Managers Develop People While Getting Results (Bk Business)

Despite considerable investment in resources and tools, many companies struggle to meet the demand for the talent they require. Make Talent Your Business” gets to the heart of the matter: Managers themselves are in the best position to help people learn from experience (the uncontested major source of development) and shows managers how to do it by using the five practices that work for managers who are exceptional at building talent.

This set of practices goes well beyond the usual managerial coaching and performance management. It moves the focus from performance today to development of skills that truly "raise the game" of employees—skills such as in-the-moment judgment, customer relationship building and collaborative decision-making. Managers who grow talent enhance their own reputations and get better results, retain people, attract talent and make their organizations more agile and capable to deal with future challenges.

List Price: $ 22.95

Price: $ 22.95

Small Is the New Big and 183 Other Riffs, Rants, and Remarkable Business Ideas

More provocative business thinking from the bestselling author of Purple Cow and All Marketers Are Liars

As one of today’s most influential business thinkers, Seth Godin helps his army of fans stay focused, stay connected, and stay dissatisfied with the status quo, the ordinary, the boring. His books, blog posts, magazine articles, and speeches have inspired countless entrepreneurs, marketing people, innovators, and managers around the world.

Now, for the first time, Godin has collected the most provocative short pieces from his pioneering blog—ranked #70 by Feedster (out of millions published) in worldwide readership. This book also includes his most popular columns from Fast Company magazine, and several of the short e-books he has written in the last few years.

A sample:
• Bon Jovi And The Pirates
• Christmas Card Spam
• Clinging To Your Job Title?
• How Much Would You Pay to Be on Oprah’s Show?
• The Persistence of Really Bad Ideas
• The Seduction of "Good Enough"
• What Happens When It's All on Tape?
• Would You Buy Life Insurance at a Rock Concert?

Small is the New Big is a huge bowl of inspiration that you can gobble in one sitting or dip into at any time. As Godin writes in his introduction: "I guarantee that you'll find some ideas that don’t work for you. But I’m certain that you're smart enough to see the stuff you’ve always wanted to do, buried deep inside one of these riffs. And I’m betting that once inspired, you’ll actually make something happen."

List Price: $ 25.95

Price: $ 5.50

YouTube for Business: Online Video Marketing for Any Business (2nd Edition) (Que Biz-Tech)

YouTube’s 120 million viewers are a tempting target for any business, large or small. How can you tap into the potential of YouTube to promote your business and sell your products or services?

 

YouTube marketing is easy enough that any business can do it. All you need is some low-cost video equipment—and a winning strategy. After you figure out the right type of videos to produce, you can use YouTube to attract new customers and better service existing ones.

 

That’s where this book comes in. The valuable information and advice in YouTube for Business help you make YouTube part of your online marketing plan, improve brand awareness, and drive traffic to your company’s website—without breaking your marketing budget.

 

In this updated second edition of YouTube for Business, you learn how to

• Develop a YouTube marketing strategy

• Decide what types of videos to produce

• Shoot great-looking YouTube videos—on a budget

• Edit and enhance your videos

• Create a brand presence with your YouTube channel

• Produce more effective YouTube videos

• Promote your videos on the YouTube site

• Link from your videos to your website with Call-to-Action Overlays

List Price: $ 24.99

Price: $ 13.38

The Little Book of Business Wisdom: Rules of Success from More Than 50 Business Legends

Pearls from The LITTLE BOOK OF BUSINESS WISDOM

"The man who starts out simply with the idea of getting rich won't succeed; you must have a larger ambition."-JOHN D. ROCKEFELLER

"Think about the customer, not the competition: Competitors represent your industry's past, as, over the years, collective habits become ingrained. Customers are your future, representing new opportunities, ideas, and avenues for growth."-MICHAEL S. DELL

"You've got to be out in front of crowds, repeating yourself over and over again, never changing your message no matter how much it bores you." -JACK WELCH

"Always break orders to save owners. There never was a great character who did not sometimes smash the routine regulations and make new ones for himself." -ANDREW CARNEGIE

"Don't speak up at a meeting until you have something meaningful to contribute. Talking to attract attention may call attention to your blank spots." -JO FOXWORTH

"Make 'em feel guilty when they do nothing. One thing I can't stand is people who don't act on a situation. I'd rather that people make mistakes than sit around and not do something."-DAVE THOMAS

List Price: $ 23.95

Price: $ 4.42

Business Essentials (7th Edition)

This best-selling book continues to present a brief “no-nonsense ” approach to the fundamentals of business that spans the range of all functional areas— management, marketing, operations, accounting, information systems, finance, and legal studies. Topics comprehensively covered include: the contemporary business environment; the business of managing; principles of marketing; managing information; people in organizations; and financial issues. An excellent reference resource for business managers and executives; also appropriate for entrepreneurs and others involved in business relations.

List Price: $ 91.00

Price: $ 27.05

Future Ready: How to Master Business Forecasting

The recent crisis in the financial markets has exposed serious flaws in management methods. The failure to anticipate and deal with the consequences of the unfolding collapse has starkly illustrated what many leaders and managers in business have known for years; in most organizations, the process of forecasting is badly broken. For that reason, forecasting business performance tops the list of concerns for CFO's across the globe.

It is time to rethink the way businesses organize and run forecasting processes and how they use the insights that they provide to navigate through these turbulent times. This book synthesizes and structures findings from a range of disciplines and over 60 years of the authors combined practical experience. This is presented in the form of a set of simple strategies that any organization can use to master the process of forecasting. The key message of this book is that while no mortal can predict the future, you can take the steps to be ready for it. ’Good enough’ forecasts, wise preparation and the capability to take timely action, will help your organization to create its own future.

Written in an engaging and thought provoking style, Future Ready leads the reader to answers to questions such as:

• What makes a good forecast?
• What period should a forecast cover?
• How frequently should it be updated?
• What information should it contain?
• What is the best way to produce a forecast?
• How can you avoid gaming and other forms of data manipulation?
• How should a forecast be used?
• How do you ensure that your forecast is reliable?
• How accurate does it need to be?
• How should you deal with risk and uncertainty
• What is the best way to organize a forecast process?
• Do you need multiple forecasts?
• What changes should be made to other performance management processes to facilitate good forecasting?

Future Ready is an invaluable guide for practicing managers and a source of insight and inspiration to leaders looking for better ways of doing things and to students of the science and craft of management.

Praise for Future Ready

"Will make a difference to the way you think about forecasting going forward"
—Howard Green, Group Controller Unilever PLC

"Great analogies and stories are combined with rock solid theory in a language that even the most reading-averse manager will love from page one"
—Bjarte Bogsnes, Vice President Performance Management Development at StatoilHydro

"A timely addition to the growing research on management planning and  performance measurement."
—Dr. Charles T. Horngren, Edmund G. Littlefield Professor of Accounting Emeritus Stanford University and author of many standard texts including Cost Accounting: A Managerial Emphasis, Introduction to Management Accounting, and Financial Accounting

"In the area of Forecasting, it is the best book in the market."
—Fritz Roemer. Leader of Enterprise Performance Executive Advisory Program, the Hackett Group

List Price: $ 34.95

Price: $ 20.34

Business By The Book: Complete Guide of Biblical Principles for the Workplace

Now readers can approach the new millennium by incorporating Burkett's tried and true advice into their business world with this updated edition of the best-selling classic containing some of the actual study material used in Burkett's worldwide seminars.

List Price: $ 14.99

Price: $ 6.79

Velocity: Combining Lean, Six Sigma and the Theory of Constraints to Achieve Breakthrough Performance - A Business Novel

Millions of readers remember The Goal, the landmark business novel that sets forth by way of story the essential principles of Eliyahu Goldratt's innovative methods of production. Now, from the AGI-Goldratt Institute and Jeff Cox, the same creative writer who co-authored The Goal, comes VELOCITY, the book that reveals how to achieve outstanding bottom-line results by integrating the world's three most powerful continuous improvement disciplines: Lean, Six Sigma, and Goldratt's Theory of Constraints.

Used by the United States Navy and United States Marine Corps to dramatically improve some of the most complex, logistically vast supply chains in the world, the VELOCITY APPROACH draws on the strengths of all three disciplines to deliver breakthrough performance gains. In physics, speed with direction is velocity; in business, the application of VELOCITY means your organization can achieve operational speed with strategic direction to outmaneuver competitors, gain loyalty with customers, and rapidly build sustainable earnings growth -- in as little as one or two business quarters.

Dee Jacob and Suzan Bergland, two princi-pals of AGI, have been teaching the concepts, techniques, and tools of VELOCITY to major corporations, including Procter & Gamble, ITT, and Northrop Grumman, for years. Now they unlock the door for you to see how to apply their insights and methods to your organization -- be it business, not-for-profit, manufacturing, or service based -- in order to shorten lead times, slash inventories, reduce production variability, and increase sales.

Writer Jeff Cox returns with the vivid, realistic style that made The Goal so readable yet so edifying. Thrust into the presidency of the subsidiary company where she has managed sales and marketing, Amy Cieolara is mandated by her corporate superiors to implement Lean Six Sigma (LSS) in order to appease a key customer. Assigned to help her is LSS Master Black Belt Wayne Reese, installed as her operations manager. But as time goes on and corporate pressure mounts, Amy finds she has to start thinking for herself -- and learning from everyone around her -- and she arrives at the series of steps that form the core of the VELOCITY APPROACH.

VELOCITY offers keen insight into the human and organizational factors that so often derail growth while teaching you proven, practical techniquesfor restarting and revving up the internal engines of your company to reach new levels of success. Colorful characters, believable situations, and everything from dice games to AGI's "reality tree" techniques make this business novel a vital resource for everyone seeking to deliver business improvement in these challenging economic times -- and far into the future.

List Price: $ 26.00

Price: $ 5.54

Delivering Business Intelligence with Microsoft SQL Server 2008

Maximize the Business Intelligence Tools in Microsoft SQL Server 2008

Manage, analyze, and distribute enterprise data with help from this expert resource. Delivering Business Intelligence with Microsoft SQL Server 2008 covers the entire BI lifecycle and explains how to build robust data integration, reporting, and analysis solutions. Real-world examples illustrate all of the powerful BI capabilities of SQL Server 2008. This is your one-stop guide for transforming disparate data into actionable insight for users throughout your organization.

• Understand the goals and benefits of business intelligence
• Design and create relational data marts and OLAP cubes
• Manage Analysis Services databases using BI Development Studio
• Cleanse data and populate data marts with SQL Server Integration Services
• Take advantage of the flexibility of the Unified Dimensional Model
• Manipulate and analyze data using MDX scripts and queries
• Use data mining to identify data patterns, correlations, and clustering
• Develop and distribute interactive reports with SQL Server 2008 Reporting Services
• Integrate business intelligence into enterprise applications using ADOMD.NET and the Report Viewer Control

List Price: $ 49.99

Price: $ 25.44

The NOW Revolution: 7 Shifts to Make Your Business Faster, Smarter and More Social

The social web has changed the way we do business forever

The future of your company is not in measured, considered responses and carefully planned initiatives. Business today is about near-instantaneous response. About doing the best you can with extremely limited information. About every customer being a reporter, and every reporter being a customer. About winning and losing customers in real-time, every second of every day. About a monumental increase in the findable commentary about our companies.

Having the time and information required to make a considered business decision is a luxury - a luxury that's quickly facing extinction. Yet business hasn't adapted to this evolution. And adapt you must.

This book isn't about how to "do" social media. Instead, The Now Revolution outlines how you must retool your organization to make real-time business work for you rather than against you. Read about seven shifts that will help you make your company faster, smarter, and more social:

• Engineer a New Bedrock
• Find Talent You Can Trust
• Organize your Armies
• Answer the New Telephone
• Emphasize Response-Ability
• Build a Fire Extinguisher
• Make a Calculator

The Now Revolution is pushing you to adapt the way you do business, from the inside out. It impacts your organization culturally, operationally, and functionally. This book is your guide to making the changes you need, and to harnessing the potential of this new communication era.

List Price: $ 24.95

Price: $ 12.44

iCon Steve Jobs: The Greatest Second Act in the History of Business

iCon takes a look at the most astounding figure in a business era noted for its mavericks, oddballs, and iconoclasts. Drawing on a wide range of sources, Jeffrey Young and William Simon provide new perspectives on the legendary creation of Apple, detail Jobs’s meteoric rise, and the devastating plunge that left him not only out of Apple, but out of the computer-making business entirely. This unflinching and completely unauthorized portrait reveals both sides of Jobs’s role in the remarkable rise of the Pixar animation studio, also re-creates the acrimony between Jobs and Disney’s Michael Eisner, and examines Jobs’s dramatic his rise from the ashes with his recapture of Apple. The authors examine the takeover and Jobs’s reinvention of the company with the popular iMac and his transformation of the industry with the revolutionary iPod. iCon is must reading for anyone who wants to understand how the modern digital age has been formed, shaped, and refined by the most influential figure of the age–a master of three industries: movies, music, and computers.

List Price: $ 30.00

Price: $ 8.74

Strategic Leadership in the Business School: Keeping One Step Ahead

Business schools have come under fire in recent years with criticisms centring on their academic rigour and the relevance of business education to the 'real' world of management. Alongside this ongoing debate, increasing international competition and media rankings have led to a fierce struggle between business schools for positioning and differentiation. These are among the challenges that are faced by the dean of the modern-day business school. In this book, Fernando Fragueiro and Howard Thomas show how deans of business schools can meet such challenges in terms of strategic direction setting and the execution of their leadership role. Drawing on their invaluable experience as deans of highly successful business schools, they present a series of case studies to show how leaders of five leading business schools (IMD, LBS, INSEAD, IAE and Warwick) have built effective strategies in the context of internal and external political pressures.

List Price: $ 57.00

Price: $ 57.00

Harvard Business Review on Making Smart Decisions (Harvard Business Review Paperback Series)

Why do bad decisions happen to good managers?

If you need the best practices and ideas for smart decision making--but don't have time to find them--this book is for you. Here are 10 inspiring and useful
perspectives, all in one place.

This collection of HBR articles will help you:

- Make bold decisions that challenge the status quo

- Support your decisions with diverse data

- Avoid choices that justify past bad decisions

- Evaluate risks and benefits with equal rigor

- Check for faulty cause-and-effect reasoning

- Test your decisions with experiments

- Foster and address constructive criticism

- Defeat indecisiveness with clear accountability

- Root out unconscious prejudices

List Price: $ 22.00

Price: $ 14.81

The Referral Engine: Teaching Your Business to Market Itself

The small business guru behind Duct Tape Marketing shares his most valuable lesson: how to get your customers to do your best marketing for you.

The power of glitzy advertising and elaborate marketing campaigns is on the wane; word- of-mouth referrals are what drive business today. People trust the recommendation of a friend, family member, colleague, or even stranger with similar tastes over anything thrust at them by a faceless company.

Most business owners believe that whether customers refer them is entirely out of their hands. But science shows that people can't help recommending products and services to their friends-it's an instinct wired deep in the brain. And smart businesses can tap into that hardwired desire.

Marketing expert John Jantsch offers practical techniques for harnessing the power of referrals to ensure a steady flow of new customers. Keep those customers happy, and they will refer your business to even more customers. Some of Jantsch's strategies include:

-Talk with your customers, not at them. Thanks to social networking sites, companies of any size have the opportunity to engage with their customers on their home turf as never before-but the key is listening.

-The sales team is the most important part of your marketing team. Salespeople are the company's main link to customers, who are the main source of referrals. Getting them on board with your referral strategy is critical.

-Educate your customers. Referrals are only helpful if they're given to the right people. Educate your customers about whom they should be talking to.

The secret to generating referrals lies in understanding the "Customer Referral Cycle"-the way customers refer others to your company who, in turn, generate even more referrals. Businesses can ensure a healthy referral cycle by moving customers and prospects along the path of Know, Like, Trust, Try, Buy, Repeat, and Refer. If everyone in an organization keeps this sequence in mind, Jantsch argues, your business will generate referrals like a well-oiled machine.

This practical, smart, and original guide is essential reading for any company looking to grow without a fat marketing budget.

List Price: $ 25.95

Price: $ 12.96

Own the Room: Business Presentations that Persuade, Engage, and Get Results

Don't Just Present. Persuade, Inspire, and Perform!
Powerhouse presentations that engage and move your audience

Imagine if every presentation received rapt attention and buy-in from the audience.

Start getting these results with Own the Room, featuring the renowned Eloqui Method-innovative techniques that leave boring behind.

Research shows a memorable presentation is a combination of stirring your audience's emotions while appealing to its intellect. This team of authors has developed techniques that tap into the persuasive, expressive aspects of presentations-employed over the past ten years by Fortune 500 companies such as TD Ameritrade, Mattel, Fisher-Price, Merrill Lynch, Siemens, and Pfizer.

This effective method brings you:

• An award-winning actor who applies performance techniques from the stage to engage and move an audience
  
• A television and film director who demonstrates how to craft and deliver your message with authority, credibility, and authenticity
  
• A psychologist who specializes in memory and stage fright and reveals how to overcome fear and activate an audience's attention and memory

Own the Room is written by a unique set of authors with the expertise perfect for creating vivid narratives. Own the Room shares how to excite your audience's emotions and intellect. And Own the Room will give you a communication toolkit to make any presentation lively, compelling, and memorable.

List Price: $ 18.95

Price: $ 9.96

The Women's Small Business Start-Up Kit: A Step-by-Step Legal Guide

Find out how to start and run a successful business, with specific emphasis on your concerns as a woman entrepreneur

Approximately ten million U.S businesses are currently women-owned, and the number is growing at twice the national average for all businesses. As one of the millions of aspiring female small business owners, you know that there are specific issues and questions that need to be addressed when you're setting up shop. The Women's Small Business Start-Up Kit, written by the author of the bestselling The Small Business Start-Up Kit, gives you the practical and legal information you need to kickstart a successful enterprise, including:

borrowing money and managing finances

drafting an effective business plan

how to become certified as a woman-owned business

understanding and choosing a legal structure

accessing resources available to women entrepreneurs through Women's Business Centers and microlenders

taking your business online and developing an eBusiness

handling small business tax issues

balancing work life with family life

marketing, hiring employees and much more

The Women's Small Business Start-Up Kit retains its focus on women's business-related issues without devolving into stereotypes and never loses sight of the legal rules and fundamentals of starting and running your business. The book includes a CD with useful legal forms, such as a partnership agreement, and financial spreadsheets, such as cash flow projection, plus interviews with successful women who have started businesses.
(20100501)

List Price: $ 29.99

Price: $ 15.70

A Fine Line: How Design Strategies Are Shaping the Future of Business

praise for a fine line

"A breath of turbo-charged fresh air that doesn't regurgitate the ego-maniac CEO's selective memory or an outside expert's misinterpretations. Hartmut explains innovation through the lens of design, and it's about time we gained his valuable perspective." —Guy Kawasaki, former chief evangelist, Apple and co-founder of Alltop.com

"At Flextronics, we fell in love with Hartmut and frog, and their passion for bringing crazy great designs and design processes into the forefront of great product companies. We used their expertise to help our customers, many of the greatest product companies in the world, including Apple, HP, Cisco, Microsoft and others. It is a credit to Hartmut that in the midst of a shocking global recession, frog still sets quarterly revenue records. Theirs is a unique and fascinating story." —Michael Marks, partner, Riverwood Capital LLC and former CEO, Flextronics

"Hartmut's new approach to design is felt in every room in every house in every country and in every business around the world. He proved that thoughtful design is not only good for people but is good for business—and that both are interlinked. I have been fortunate to have observed first hand his impact at Sony, Apple, and HP?and have learned so much from him. He is an unsung hero of our times! A Fine Line is a must-read for designers and business people alike." —Satjiv Chahil, senior vice president, Hewlett-Packard

"A fascinating, breathtaking, and exemplary insight into a success story that never had so much topicality, and so much informative potential as just now. Esslinger offers an honest and encouraging portrait of the incredible power of the business and design alliance. A Fine Line is a handbook of design expertise and the art of business at its best, showing a variety of radical solutions and fresh new ideas." —Professor Dr Peter Zec, president, ICSID and founder, red dot awards

Product Description

"Esslinger's work shows that taste can triumph, design and production can be soul mates, and the eye of an individual can shape a product and a company." —From the Foreword by Michael Moritz, partner, Sequoia Capital

For the first time, Hartmut Esslinger, internationally acclaimed designer and founder of frog design, inc., reveals the secrets to better business through better design. Having spent forty years helping build the world's most recognizable brands, Esslinger shows how business leaders and designers can join forces to build creative strategies that will ensure a more profitable and sustainable future.

A Fine Line shares the amazing story of Esslinger's transformation from industrial design wunderkind to a global innovation powerhouse, while detailing the very real challenges facing businesses in the new global economy. Offering companies far more than a temporary innovation booster, Esslinger shows how he and frog build creative design into the framework of an organization's competitive strategy, the same approach that has worked so well for leading edge companies such as Sony, Louis Vuitton, Lufthansa, Disney, Hewlett-Packard, SAP, Microsoft, and Apple.

Offering a step-by-step overview of the innovation process—from targeting goals to shepherding new products and services to the marketplace—Esslinger reveals how to arrive at a design that reflects an intensely human experience and will connect strongly with consumers. With Esslinger's unique perspective, rich stories, and global mindset, A Fine Line explores business solutions that are environmentally sustainable and contribute to the future of a thriving and lasting global economy.

The blending of design and business intelligence holds the key for shaping a sustainable competitive advantage in the rapidly evolving creative economy. A Fine Line equips business leaders with the necessary tools to thrive in tomorrow's world.

Design Strategy Examples from Frog Design, Inc.

Apple's Brand and Design DNA Frog Design collaborated on Apple’s “Snow-White” design language in the early 1980s. We worked closely with Steve Jobs and Apple’s developers to innovate computer usability and appearance, resulting in iconic products with no historic precedent.

Disney Cruise Lines Frog Design's retro-futuristic designs for the Disney Magic® and Disney Wonder® combine classic maritime elegance with starship swagger – and appeal to parents and children, alike.

Lufthansa Airlines In the 1990s, Lufthansa’s Executive Board asked Frog Design to create a new and more emotionally engaging image for the airline and its base at the Frankfurt am Main Airport. From check-in gates to plane interiors, our designs helped redefine the modern air travel experience.

List Price: $ 29.95

Price: $ 13.95

Business Relationships That Last: Five Steps To Transform Contacts into High Performing Relationships

Everyone knows that relationships are critical to business success, but no one has provided a simple system to turn contacts and acquaintances into valuable assets--until now. Business Relationships That Last provides the first systematic program for advancing business relationships. In five easy-to-follow steps, the book shows how to transform any casual business relationship into a valuable source for revenue, leads, and advice. Ed Wallace combines memorable anecdotes with a clear theoretical framework that shows individuals how to leverage their hard business skills with the often-overlooked soft skills of relationship building. Surveyed executives say they need this book. In a recent survey, 88 percent of executives indicated that the strength of their client, customer, and referral relationships was critical to achieving their goals each year. But only 25 percent of those same executives said they had a formal process for planning, managing, and growing business relationships and 73 percent of the group surveyed said they would be very interested in reading a book on this topic. This book delivers the process that so many people and organizations need.

Praise for Business Relationships That Last:

''Ed Wallace captures the immediate need for organizations and individuals to build relationships of integrity and confidence.''
--Stephen Covey, author of the New York Times bestseller The Speed of Trust

''The more people who use the principles and practices in this book to deepen their relationships, the richer we'll all be--and happier!''
--Keith Ferrazzi, bestselling author of Never Eat Alone and Who's Got Your Back?

''We all know that businesses grow through outstanding relationships. Ed Wallace provides an elegantly simple yet very powerful way to think about and build relationships that last.''
--Ivan R. Misner, PhD, bestselling author of The 29% Solution

List Price: $ 19.95

Price: $ 8.18

Birthing the Elephant: The Woman's Go-For-It! Guide to Overcoming the Big Challenges of Launching a Business

Customized for the female entrepreneur's unique psychological experience of launching a business, BIRTHING THE ELEPHANT goes beyond logistics to prepare women for the emotional challenges they will face, with expert advice on reshaping one's business identity, giving up the paycheck mentality, anticipating problems, and avoiding costly mistakes. This supportive handbook gives the small-business owner the staying power to survive and succeed in the business of her dreams.A female entrepreneur's guide to navigating the psychological aspects of launching and building a business during the critical first 18 months. Women-owned businesses are increasing at twice the rate of other startups, with 500,000 launches each year. With a foreword by cosmetics guru Bobbi Brown.ReviewsRead all about it on: http://news.shelf-awareness.com/nview.jsp?appid=411&j=535397#2499225-Shelf Awareness"...emerging entrepreneurs will find advice that's worth the price of the book alone."-Booklist"This positive and practical guide for the first-time entrepreneur details the life cycle of a small-business launch with real-life stories and a slew of helpful hints and strategies."-Publishers Weekly PW and AARP's Roundup of Spring Books for Baby Boomers 4/15/08It's main segment on the page this week "Cash Flow: Subbing Brains fro Cash" featuring a contributor to the book and Karin plus, if you click on "small business: view all videos," you can see Karin's sole interview from the week before: "Cash Flow: 4 Spending Mistakes"-SmartMoney TV"With the number of women-owned businesses growing in the U.S. at the rate of one every 60 sconds-roughly 600,000 launches a year, according to the authors-the audience for this positive, cheerful, practical book should be substantial."-Publishers Weekly

List Price: $ 15.99

Price: $ 7.32

Sacred Commerce: Business as a Path of Awakening

In this timely book, authors Matthew and Terces Engelhart present the idea that love before appearances is the antidote to our spiritual, environmental, and social degradation. Exploring topics such as mission statements, manager as coach, human resources as a sacred culture, and inspirational meetings, they offer a manual for building a spiritual community at the workplace—a vital concept in an age when work consumes the bulk of most adults’ time. Business, the authors explain, is all about providing a service, product, or experience the market wants, and no business can succeed by failing to understand this point. However, integrating the concept of “Sacred Commerce” into business can provide both financial success and spiritual satisfaction. Stressing that every business is an opportunity to make a lasting impact on the lives of both clients and employees, the Engelharts share the tools they’ve learned in their own enterprises to fulfill this vision. Sacred Commerce is the ideal mix of the personal and the practical—a guidebook written by people who have felt success, not just spent it. Dissatisfaction with work is at record levels, and the Engelharts show that you don’t have to suffer personally—or give up your humanity—to pay the mortgage.

List Price: $ 14.95

Price: $ 5.92

Just the Basics: Simple Help for Starting a Business and Creating a Good Bookkeeping System

This book provides a simple course in basic bookkeeping practices for a small business. It offers help in choosing an appropriate business structure for the person just starting out. It then goes on to instruct the business owner in all aspects of setting up and maintaining a good bookkeeping system. This book is ideal for someone just creating and starting a new business, no matter how small. It is also good for someone who is already an established business owner but thinking of changing their business structure or wanting to get a better idea of how their bookkeeping system works. It will help them understand their financial statements among many other important decision making tools that are the direct result of a well maintained bookkeeping system. This book is also ideal for someone who is just thinking of going into business for their self. If someone were to read this book before heading into a new business or use it while setting up a new business it may save that person many headaches and answer some important questions that any pre-business owner will have.

List Price: $ 16.00

Price: $ 14.32